Paying For Your Order
We currently only support the currency Great British Pounds (£ GBP).
You can pay online using one of the following providers:
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Visa
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Mastercard
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American Express
Alternatively, you can pay with cash or cheque upon collection of your order.
The Order Process
For Pupil Premium orders, see the FAQ section at the bottom of this page where any Pupil Premium queries should have been answered. Send an email to our welfare team by clicking here if you have any other queries.
If you would like a specified person to collect your order (e.g. a sibling in school) then please use the ‘note’ section upon finalising your order. Alternatively, fill in your child’s name in the appropriate section and the order will be able to be collected by your child.
If your order requires payment upon collection, then a member of our welfare team will contact you directly to inform you that the order is ready for collection at School Reception.
If you place an order during a longer period of school closure or holiday (e.g. Summer Holiday), then a member of our welfare team will contact you directly to arrange a time for you to collect your order from School Reception.
COVID: Please do not travel into school to collect an order if you have not been contacted beforehand and please follow all appropriate social distancing and face-mask procedures whilst in Reception.
If you would like to cancel an order, you can contact School Reception directly or send an email to our welfare team by clicking here.
Returns & Refunds
Uniform
Faulty or incorrect uniform must be returned directly to School Reception within twenty-eight days of the original purchase. Once we have confirmed that we have received any returned item(s), we will follow the process below:
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Assess whether a replacement or a swap is needed or has been requested.
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Refund any item(s) which are no longer needed.
Stationery
Once any equipment has been opened or used following collection, it cannot be returned.
Frequently Asked Questions
Click on any of the following questions to display their answers.
To execute any exchanges or returns, please fetch the appropriate items to our School Reception. It is useful to inform us when any exchanges are needed. You can do so by contacting school using the main telephone number, 01524 732424 or send an email to our welfare team by clicking here.
Yes. If you have not paid online, then you can pay upon collection although we only accept cash or cheque that is enclosed within a secure envelope.
Due to the large amount of orders that we must process and keep track of, we are unable to implement such system where we can notify you when our stock changes.
We are always receiving stock so please keep checking back to see any changes.
If the item is urgent, send an email to our welfare team by clicking here.
If you need to contact school regarding a uniform query, send an email to our welfare team by clicking here.
If you would prefer to telephone school during normal hours (8:30am till 3pm) then please ring 01524 732424.
For any other queries, see our main website by clicking here.
If you would like to place an order using pupil premium money for your child then please follow the steps below:
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When viewing your cart, click the ‘Add Note’ button (on the bottom right-side of the screen depending on your device).
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Type in the following: “Pupil Premium for [Enter Student Name(s)]”
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Upon Checkout, set the payment as ‘Manual Payment.’
If you need any further assistance regarding Pupil Premium, send an email to our welfare team by clicking here.