The Order Process
If you would like a specified person to collect your order (e.g. a sibling in school) then please use the ‘note’ section upon finalising your order. Alternatively, fill in your child’s name in the appropriate section and the order will be able to be collected by your child.
If your order requires payment upon collection, then a member of our team will contact you directly to inform you that the order is ready for collection at School Reception.
If you place an order during a longer period of school closure or holiday (e.g. Summer Holiday), then a member of our team will contact you directly to arrange a time for you to collect your order from School Reception.
If you would like to cancel an order, you can contact school by telephone or email
For Pupil Premium orders, see the FAQ section at the bottom of this page where any Pupil Premium queries should have been answered.
Returns & Refunds
Uniform
Faulty or incorrect uniform must be returned directly to School within 28 days of the original purchase. Once we have received any returned or unwanted item(s), we will assess whether a replacement or refund is aapplicable.
Stationery
Once any equipment has been opened or used we are unable to accept a returned.
Frequently Asked Questions
1. How do I exchange an item?
For exchanges or returns, please bring the item(s) to our School. It is useful to inform us when any exchanges are needed. You can do so by contacting school by telephone or by sending an email.
2. If I have not paid for my order online, can I pay upon collection?
Yes, if you have not paid online, then you can pay upon collection although we only accept cash payments currently.
3. What should I do if my child(ren) qualifies for Pupil Premium?
If you would like to place an order using pupil premium money for your child then please follow the steps below:
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When viewing your cart, click the ‘Add Note’ button (on the bottom right-side of the screen depending on your device).
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Type in the following: “Pupil Premium for [Enter Student Name(s)]”
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Upon Checkout, set the payment as ‘Manual Payment.’
If you need any further assistance regarding Pupil Premium, send an email to our team or telephone schoool.
4. Who should I contact if I have a query?
If you need to contact school regarding a uniform query, you can do so by contacting school by telephone or by sending an email.